COMPLAINTS

 

Newhaven16Plus is committed to providing a high quality, transparent and accessible service to everyone we deal with.

In order to do this we need you to tell us when we get things wrong. We want to help resolve your complaint as quickly as possible. 
All Complaints are welcomed.  We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve on our services. Effective complaints handling is an important aspect of Newhaven16Plus Services and all complaints however or wherever received will be taken seriously, recorded, treated confidentially, and will be dealt with under the procedures set out within our Policy. 

Should you wish to make a complaint please provide : 

a) Contact details,

b) Who or what is the complained about,

c) When and where the event(s) of the compliant take place, and

d) Where possible state what remedy is being sought e.g. an apology or an explanation etc.

 And send it to info@newhaven16plus.co.uk